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9d669 collects and uses your information only to operate your wallet, process transactions through Nagad, Rocket and Upay, and keep your session secure. This policy explains exactly what we collect, why we collect it, and the choices available to you — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to use. Where you connect a local wallet such as Nagad, Rocket or Upay, we record the transaction reference and amount as part of your payment history. That payment record is the most direct evidence of how your account has been used, and it is stored in your transaction log. Beyond registration, we collect session data: device type, browser version, IP address and pages visited within the lobby. This helps us keep the account area working correctly on the mobile devices most of our Bangladesh audience uses. We do not collect more than we need to run your account. We use your data to process deposits and withdrawals, resolve account queries, and send you account-relevant notices. We do not sell your personal data to third parties for marketing. Any third-party service provider we work with — for example, payment processors handling Nagad or Rocket transfers — receives only the data needed for that specific transaction. Your data is retained for as long as your account is active and for the period required by applicable law. You can ask us to review what we hold at any time through the contact routes listed in this policy.
This policy covers the data 9d669 processes directly through your account — your profile, login activity, wallet transactions and any support correspondence you send us. It does not extend to third-party websites, payment processors or external services that operate under their own privacy terms. When you leave 9d669, this policy no longer applies.
Any data tied to your login — email address, session history, device identifiers — falls inside this policy. We control that data and you can request access to it by contacting us through the support routes listed here.
Deposits and withdrawals processed through Nagad, Rocket or Upay generate a record in your account wallet. That record is covered by this policy. The payment processor's own handling of your wallet credentials falls under their separate policy.
Browsing data we collect while you navigate the lobby — pages opened, game categories viewed, time on page — is covered here. We use it only to maintain site performance and your session state, not to build an advertising profile.
Game content from studios available in our lobby, external links and any service operating outside 9d669 are not covered by this policy. Check the relevant third party's own terms directly if you have questions about their data practices.
You have real, actionable choices over the data we hold. The simplest starting point is your account area: your registered details, linked payment methods and transaction history are visible there after you log in. If something looks wrong — a name spelling, an email address, a Nagad number on file — you can request a correction by reaching the support team through the contact routes listed in the Support section of this page. Beyond corrections, you can ask us what personal data we hold about you, request that we delete data we no longer need to operate your account, or raise a concern about how we have used your information. We will acknowledge your request and respond through the same channel you used. Where your request relates to transaction data that we are required to keep under applicable law, we will explain that clearly rather than simply refusing. Your rights here depend on your local law and the eligible region from which you access the account.
Log in and open the account area to see your registered details and full transaction history, including Nagad, Rocket and Upay entries.
If any stored detail is inaccurate, contact support and we will update it after verifying your identity through the account verification step.
Send your question through our published support route. We will respond through the same channel and keep you updated on the outcome.
You may ask us to remove data we no longer need. Where legal or operational retention applies, we will explain the specific reason rather than keeping data silently.
If you have a question about this policy, want to exercise a data right, or need to report a concern about your account data, use the contact routes published on our site. We handle policy-related messages separately from general account support so your request reaches the right team.
Open the chat widget on any page of 9d669. State that your message relates to a privacy or data question so it is routed correctly from the start.
Send your data request or policy question to the email address listed on our Contact page. Include your registered account details so we can locate your record.
The Help section inside your logged-in account area includes a form for account and data queries. It keeps your request linked to your account record automatically.
We apply standard security measures to protect account data in transit and at rest. Session data is tied to your login and cleared when you log out. Payment references from Nagad, Rocket and Upay are stored in encrypted form in your transaction log. We do not store full wallet credentials on our servers.
We use session cookies to keep you logged in during your visit and functional cookies to remember your lobby preferences. We do not use third-party advertising cookies. You can manage cookie settings through your browser at any time.
Your login credentials are hashed before storage. If you believe your account has been accessed without your permission, contact support immediately via live chat and we will act on the report.
We keep your account data for as long as your account remains open and for any period required under applicable law after closure. You can ask us to confirm the specific retention period that applies to your record.
When this policy changes in a way that affects your rights, we will post the updated version on this page and note the revision date at the top. Continued use of the account after the update means you have seen the revised terms.
These questions reflect what our Bangladesh account holders most often ask about their data, their rights and how to contact us. If your question is not covered here, use the live chat or email route listed in the Support section above.
We collect the details you enter during registration — name, contact information and your chosen payment method such as Nagad, Rocket or Upay. We also collect session data like device type and IP address to keep your account area working correctly.
Yes. Log in and open your account area to view your registered profile and transaction history. For a full data summary beyond what the account area shows, send a request through live chat or the email address on our Contact page.
Contact our support team through live chat or email and explain what needs changing. We verify your identity using your account details before making any update. The correction is typically reflected in your account area once confirmed.
We share data only with service providers that need it to operate your account — for example, the payment processor handling a Nagad or Rocket transfer. We do not sell your personal data to any third party for marketing or profiling purposes.
We retain data for as long as required by applicable law after account closure. The exact period depends on the type of data and your local legal requirements. You can contact us to ask about the specific retention period that applies to your record.
Use the live chat widget on 9d669 or the email address on our Contact page and mark your message as a data concern. We route these separately so the right team picks it up. Your local law and eligible region may also give you the right to contact a data authority.